READ ME: CAMPAIGN FAILS TO START: FIXED!

[Inquisitor_Laine]

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Alright we believe we resolved the issue. Everything should be back to normal.

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EA Customer Support Direct Link: https://help.ea.com/connect-with-us
Related Link w/Quote: https://help.ea.com/my-cases

You can use the address (see above) to show your "cases." I've used live chat several times now and I make sure to reference my previous attempts to get the situation resolved. The chat Reps keep "closing" my case and through that link you can reopen them. At this point they seem to acknowledge there is a problem, for what it's worth...

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The Development Team no longer appears to frequent these boards.

The Moderator Team has no plausible way to contact the Development Team.

With this problem, the optimal path one can tread is to contact EA Customer Support while making sure to inform them that the forum is a dead-end.

The Moderator Team hopes this will be resolved by the players contacting EA, then EA getting in touch with the behind-the-scenes team for Darkspore.

As you've no doubt gathered: There is unfortunately nothing we can do on the forums, sorry.

All misinformation, lies & stirring of the proverbial cauldron will be punished to the full extent of the system. The boards might be quieter these days but they will remains a place for people to be comfortable in.

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It would appear (from past experience) that a hard restart of the servers is required.

All I can suggest further is to get in touch with EA & quite clearly state the following:

The game requires a hard restart as this problem has been seen before & nothing but a hard restart of the servers will fix this. Whoever maintains the servers must be notified post-haste. The Moderator Team has tried to contact the Development Team but as they no longer frequent the Darkspore boards, this appears impossible for them. As an EA rep you must push this to the maintenance team of Darkspore & sort out this issue.

You can copypasta or re-write as you wish...but please be polite. Remember it is NOT the EA Rep's fault this problem has occurred & they, like me, are only trying to help.

It is also not just one lobby, the issue is widespread but (apparently) in flux.

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[Inquisitor_Laine]

EA live chat is https://help.ea.com/connect-with-us
And the phone number for EA support is (650) 628-1001.

The phone number is not accurate for all countries, mind. There are more effective methods to contact & nobody encourages across-water/inter-country calling, as the cost would be astronomical. ALWAYS be aware of what you're doing before doing it.

[jaybigmancraig]

Ok well I have tried EA support chat 3 times in last 2 days but they just refer me to another supoort person and say they will gte back with me. So far no one at their support office seems to be contacting any devs or Maxis to get some help. Each time they have been just trying to get me to go through the motions of restarting computer, reinstalling game, clearing out temp files and I keep telling them this and other things have been done by myself and others in game lobby. I wish they would get that they need help from a dev with this or restart the u.S servers or whatever is needed.

[TheRyftLord]

I figured out it's just my lobby -_- #1026

[Inquisitor_Laine]

It would appear (from past experience) that a hard restart of the servers is required.

All I can suggest further is to get in touch with EA & quite clearly state the following:

The game requires a hard restart as this problem has been seen before & nothing but a hard restart of the servers will fix this. Whoever maintains the servers must be notified post-haste. The Moderator Team has tried to contact the Development Team but as they no longer frequent the Darkspore boards, this appears impossible for them. As an EA rep you must push this to the maintenance team of Darkspore & sort out this issue.

You can copypasta or re-write as you wish...but please be polite. Remember it is NOT the EA Rep's fault this problem has occurred & they, like me, are only trying to help.

It is also not just one lobby, the issue is widespread but (apparently) in flux.

[TheRyftLord]

Ooooh, I just figured it since I ended up in #1025 once and it did work

[Inquisitor_Laine]

<Snip>

Moderator Edit: Had to remove entire post. Nothing but abusive filth. The Member has been banned for this post. I promised to enforce the rules to the FULL extent, did I not?

[Talbus]

Thank you for your efforts.

[Inquisitor_Laine]

Thank you for your efforts.

Appreciated.

Trying my best for y'all but unfortunately, some people think they just have a right to throw abuse, when it ain't even our fault :'3.

I won't lie to you; I can't promise any fix but I'm doing what I can.

[CrystalwoIf]

Appreciated.

Trying my best for y'all but unfortunately, some people think they just have a right to throw abuse, when it ain't even our fault :'3.

I won't lie to you; I can't promise any fix but I'm doing what I can.

O_O
Somebody give this guy a chuck norris themed urban dictionary definition asap.

[Inquisitor_Laine]

<Snip>

User was banned for this post. Permanently.

[Dexzar]

Ok i have now contacted EA, and he said he will forward my information on to the developers. Everyone else do the same. And they will get the idea to get off their ass's

[jaybigmancraig]

I have chatted and said this a few times to EA support even pasting our moderators suggestion to them and they would just say they will let their superiors know and they will get back to me. Many hours later nothing.

[Dexzar]

The guy i spoke to said he would pass it straight onto the developers... So hopefully he does that. If he doesn't, i might just cry

[Inquisitor_Laine]

It's good to hear EA CS are responding to people now.

I remain hopeful...just have to see :3.

[Dexzar]

I'll be very disappointed if the game doesn't get fixed. Cause all up I have only played 20 hours of Darkspore. Was released the same time as a lot of other games So i never really got to give it a try.

[DroidKing87]

Its a shame, that game is not reloading?

[micky_dej]

Servers down again.. support was kind enough to say they'll forward the message.. hoping they restart them..

[Sphygmus]

You can use the address https://help.ea.com/my-cases to show your "cases." I've used live chat several times now and I make sure to reference my previous attempts to get the situation resolved. The chat Reps keep "closing" my case and through that link you can reopen them. At this point they seem to acknowledge there is a problem, for what it's worth...

[Matau99]

Appreciated.

Trying my best for y'all but unfortunately, some people think they just have a right to throw abuse, when it ain't even our fault :'3.

I won't lie to you; I can't promise any fix but I'm doing what I can.

O_O
Somebody give this guy a chuck norris themed urban dictionary definition asap.

What are you talking about?