It is currently Thu Apr 17, 2014 2:34 pm
I've tried a ton of fixes I've seen mentioned. I've checked my nic drivers, updated graphic drivers, rebooted, restarted networking equipment, disabled antivirus, forwarded ports, disabled firewall, and ultimately connected the pc to another network (no router, directly to the cable modem). Nothing has produced any results at all.
I have reviewed your e-mail and I understand that you are facing connectivity issue. So please follow some general troubleshooting steps that can help you troubleshoot this issue.
First, be sure to disable any firewalls you have running:
<long description of how to disable a firewall>
• Try cycling the Power on your modem. For this, switch off your modem and leave it un-powered for about 5 minutes then re-start the modem, this should power cycle your modem. If you have Windows XP, there is a built in Firewall that we will want to disable. Please follow these steps to do so:
If you are able to connect after disabling any firewalls you have running, then this is definitely the cause of your trouble. If you wish to play the game with your firewall running, please add the game to exception list of your firewall.
For any help with the steps above, please feel free to approach us. Alternatively, please visit our online knowledgebase here: http://help.ea.com/
At Electronic Arts, we value your co-operation and efforts.
Electronic Arts – World Wide Customer Experience
Inquisitor_Laine wrote:If there is another outbreak of the error that does rear its ugly head every now & again, I can get in touch with the right people, though it might take time.
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