Preordered Darkspore, Not Showing Up

[Neksar]

Hello, I preordered DarkSpore because I'm loving this game, but when I go to my EA account, it's not showing the purchase. It's not showing up when I click "View recent order history and purchase details", it's not showing up when I go to my account and select "Orders and Billing".

I received an email Proof of Purchase, and it instructs me to got to "View recent order history and purchase details" to check on the order, which as I said above, is showing nothing.

I tried to submit a help ticket from the EA support, but since DarkSpore apparently isn't listed as a game you can inquire about, it wouldn't let me submit the help request.

How do I go about figuring out what's going on?

Thank you.

[PreoArvinder]

This happens to anyone who ordered it from the official EA website, the game will either show 3 days before the release date depending on the content or it will appear on the day, don't worry, I have the same problem and I have been told by the maxis it will show up on the day.

[Neksar]

Ok, thank you for the reply.

[Morkani]

it's midnight, i still don't see darkspore in "View recent order history and purchase details " , anyone else?

[Wilfogn]

two and a half more hours!

[Morkani]

ahhh, so it's not releasing midnight eastern, but midnight pacific?

[Wilfogn]

Yep, my beta has a countdown, but I'm waiting on my key or whatever I need to get playing from EA.

Has anyone progressed past this stage?

[Cuddle_Bomb]

I too have proof via email, but on my account it isnt showing up.

No game a few days early, so either it should show up sometime on tuesday, or I should give support a call to try and sort this out?

[Wilfogn]

Wait for it to release, support has already stated it "should" activate at that time correctly.

[Epicdemiclol]

Same deal with me. Isn't it ironic that ppl who bought it in store get to log in before those of us that "pre-ordered"?

[Hemlock7]

Have the email, but account history shows....nothing.

[Reilata]

I have the same issue. Preordered quite some time ago... not showing up as ordered(I have the confirmation email) and no key for me. :\

[smavs]

what an amateur job...shame on you EA store.

[dotghost82]

If you purchased the game from the EA Store, there are currently technical difficulties with sending out the keys. The keys will go out as soon as possible, but an ETA on when you will get your key is unknown

I guess EA wasn't able to handle the flood of orders or something. You will all get your keys shortly (US customers). If you purchased from Steam, they will be launching it at 10am PST. We appreciate your patience during this time.

Also, according to the FAQ on the EA store, they will only charge once they have sent you the key and setup the download for your account.

[snc8088]

My card already shows the pending charge yet i still have no key.

[dotghost82]

I'd imagine you're in the next batch to go out then.

[Ujiemon]

The law of Torts is pretty well the same on this all over the world. You've paid money in advance to Steam (the seller) for a digital downloadable product, supplied by EA (the distributor) which is labelled "Darkspore Pre-Order". As the server is now live, and the game is not available to those who pre-purchased through Steam, both the seller AND the distributor are liable for false advertising.

Any "pre-order" game, regardless of where it has been sourced, has been purchased on the basis that it is available when the servers go live. Each customer who bought a "Darkspore Pre-Order" holds a binding contract with both the seller AND the distributor to that effect.

If either the seller or the distributor (or both) knew before release that any pre-purchase made through Steam (or anywhere else) would not be available at the time servers went live, but didnt make due effort to inform the customer, then they have profited from a fraudulent act (or deception).

All customers so affected should not be put off by any administrative process used by parties in the wrong to delay and frustrate the refund process. This situation is about more than just the right of all customers to both request and receive a refund in a reasonable time frame. It is also about;
1.0) False advertising
2.0) Financial gain from deception
2.1) either deliberately (fraud)
2.2) or not (gross negligence).

Regardless of the jurisdiction for each customer so aggrieved, the alleged wrongs as described would if proved, be dealt with under the crimes act. These alleged felonies are a completely separate matter to proceedings launched by customers who feel they have been deceived and now request a refund.

Customers can pursue a refund through a small claims court in ANY jurisdiction, and do so at negligible cost, by representing themselves. This is something that scares many people however it should not. All that is required is for you to show up on time and tell the judge what happened and how u feel about it.

All you are doing is requesting a refund within a reasonable time frame. If the judge finds in your favor, then it is likely that the alleged felonies described above will be referred by the judge to the office of public prosecutions (and the police) for further investigation. If these are then proved, then you are within your rights to pursue a further claim for punitive damages.

[thegamekitten]

The law of Torts is pretty well the same on this all over the world. You've paid money in advance to Steam (the seller) for a digital downloadable product, supplied by EA (the distributor) which is labelled "Darkspore Pre-Order". As the server is now live, and the game is not available to those who pre-purchased through Steam, both the seller AND the distributor are liable for false advertising.

Any "pre-order" game, regardless of where it has been sourced, has been purchased on the basis that it is available when the servers go live. Each customer who bought a "Darkspore Pre-Order" holds a binding contract with both the seller AND the distributor to that effect.

If either the seller or the distributor (or both) knew before release that any pre-purchase made through Steam (or anywhere else) would not be available at the time servers went live, but didnt make due effort to inform the customer, then they have profited from a fraudulent act (or deception).

All customers so affected should not be put off by any administrative process used by parties in the wrong to delay and frustrate the refund process. This situation is about more than just the right of all customers to both request and receive a refund in a reasonable time frame. It is also about;
1.0) False advertising
2.0) Financial gain from deception
2.1) either deliberately (fraud)
2.2) or not (gross negligence).

Regardless of the jurisdiction for each customer so aggrieved, the alleged wrongs as described would if proved, be dealt with under the crimes act. These alleged felonies are a completely separate matter to proceedings launched by customers who feel they have been deceived and now request a refund.

Customers can pursue a refund through a small claims court in ANY jurisdiction, and do so at negligible cost, by representing themselves. This is something that scares many people however it should not. All that is required is for you to show up on time and tell the judge what happened and how u feel about it.

All you are doing is requesting a refund within a reasonable time frame. If the judge finds in your favor, then it is likely that the alleged felonies described above will be referred by the judge to the office of public prosecutions (and the police) for further investigation. If these are then proved, then you are within your rights to pursue a further claim for punitive damages.

Well done. I am going to copy and paste this for future use. My fiance went to work in a foul mood because of EA not supporting their agreement and just giving stall tactics to replace their false advertisements. I have to wait eight hours for fiance to get home and I will show him this.
I for one am sick of this crap done to me repeatedly by a company I supported when it wasn't the biggest company around.

Thank you for the information.

[thegamekitten]

o.o LMAO a few seconds after typing my post I received what? The key.


>.>

[GeneralXZ]

I preordered using Steam, and Steam says the game's available on the 28th! 2 days after the official release! Why? :C